Zealthy | FAQ

If you are a weight loss member or interested in weight loss at Zealthy, use this link for weight loss specific FAQs: https://www.getzealthy.com/weight-loss-faq

Program Overview

What is Zealthy?

Welcome to the future of healthcare! Zealthy helps address all of your healthcare needs by combining a full suite of services into one high-quality provider. Consult primary care, request prescriptions, find specialty treatments, and more through our website.

Who is Zealthy for?

What can I use Zealthy for?

Zealthy offers affordable treatments for a variety of conditions, including but not limited to primary care, cold or flu-like symptoms, birth control, hair loss, erectile dysfunction, weight loss, skincare and anxiety or depression.

What are Zealthy's customer service hours?

Our team can be reached at (877)870-0323 anytime from Monday to Friday 9am-6pm ET and Saturday to Sunday 12pm-6pm ET. You can always message your care team through our unlimited messaging service.

Do I need to see a healthcare provider in person to use Zealthy?

No! Zealthy is entirely virtual. In the event that a Zealthy healthcare provider requests labs to better treat you, Zealthy will help facilitate a visit to your nearest testing facility.

How do I access my account?

After creating an account as a Zealthy member, you'll be able to access your account, schedule appointments, review your appointment history, refill medications, and communicate with your providers by signing in from your computer or mobile web browser.

How much does a Zealthy membership cost?

Our Zealthy weight loss program is only $49 (limited time). The typical program cost is $135/month. We’re offering a free provider review of birth control requests. We’re offering members $20 off their first erectile dysfunction order. Our mental health program is currently 60% off for your first month. Each intake form takes about 5 minutes.

What does it cover?

Your Zealthy membership provides access to the tools and resources that you need to receive high-quality medical care, conveniently. Our weight loss program includes a personalized plan that may include GLP-1 medication and 1:1 coaching through unlimited messaging. Our mental health program is personalized to help you through 1:1 care from expert psychiatric providers and, may include, FDA-approved Rx treatments. As a member, you’ll be able to request same or next-day appointments, prescriptions or prescription refills, and doorstep delivery for your treatment options.

Birth Control

Does Zealthy offer birth control?

Yes! Zealthy offers a private online consultation and, if prescribed, discreet medication delivered straight to your doorstep. We’re proud to be your ally for your sexual and reproductive health needs because we hold ourselves to high standards for trust and confidentiality. Treatment through Zealthy begins with a virtual visit, where Zealthy will ask you about your care preferences, your medical history, and other basic information. We’ll even send you reminders to refill when it’s time, so you can worry about one less thing. Learn more here.

Does Zealthy accept insurance for birth control?

Zealthy currently does not accept insurance for birth control medication. We have worked closely with our partners to offer most birth control medication for just $15/month, including free shipping right to your door and auto-refills so you never miss your medication.

Can I get birth control without insurance?

Yes, at Zealthy we view birth control as a basic need and can prescribe birth control for as low as $15/month. We offer a 3 month or 6 month supply of birth control that can be delivered discreetly straight to your door for free!

What are the different kinds of birth control?

At Zealthy we offer the pill, patch and the ring. A birth control pill comes in a monthly pack and the hormones safely stop ovulation (prevent pregnancies). While the birth control patch is what you wear on your skin such as your upper arm, belly, or back. The birth control ring is a flexible ring (small) that you place inside your vagina and it has a 99% effective rate if used correctly. Our Zealthy Care Team will work with you to ensure we provide you with an effective birth control treatment plan.

What if I’m not happy with the birth control that I’m taking?

Our Zealthy Care Team will work with you to understand what kind of birth control you’re looking for. Sometimes medications take a few months to get used to, but please keep in contact with your Zealthy provider to see if a different pill/method is better for you.

I’m not sure what birth control is best for me, how should I choose?

Our Zealthy Care Team will work with you to see what birth control method works best for you and your schedule. We will be able to provide you healthy options and explanations to make sure it’s the right birth control for you.

Is it safe to skip my period with the pill?

Yes, it is completely safe! A combination birth control pill ensures that by taking the pill you do not need to have your period every month. It should not cause long-term problems, but if you have concerns about it then our Zealthy Care Team can provide you with more information and see if it’s right for you.

How effective is birth control?

Birth control is over 99% effective if taken correctly. It is important to use birth control as directed and our Zealthy Care Team will work with you to ensure you are using the best birth control method that works around your schedule.

Personalized Psychiatry Program

What does Zealthy’s Personalized Psychiatry Program include?

During the initial visit with your psychiatric provider, they will develop a personalized treatment plan which may include Rx treatment. Your plan also includes ongoing visits with your psychiatric provider, which allows them to adjust your dose safely. You will also have the option of having your Rx sent to you in discreet packaging. You can also elect to pick up at a local pharmacy.You’ll have unlimited messaging with your provider and coordinator to ensure you start feeling better soon. For a limited time we are offering 60% off your first month.

How much does the program cost?

For a limited time we are offering 60% off your first month! For your first month it would only be $39 and every month after $99.

When will I start to feel better?

You’ll have a visit with your psychiatric provider and your provider will determine a personalized treatment plan just for you. This may include Rx treatment, which you can have delivered to your home in discreet packaging. You’ll start feeling better in a matter of weeks and will have monthly virtual visits with your provider. You can message them anytime through our secure messaging portal.

How will I communicate with my care team?

You can communicate with your care team in three ways:
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-Exchanging unlimited messages with your provider
-Chatting monthly with your provider through a video or phone visit
-Messaging with your coordinator in the secure Zealthy portal; our team is here to help!
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You can use different ways at different times as you wish, based on your needs, availability, and convenience.

General Medical

What is Zealthy’s philosophy behind medical care?

Our goal is to remove the barriers that keep high-quality medical care out of reach. With the ability to schedule same day or next day appointments, and request prescriptions or refills to your doorstep, you know that we take your health just as seriously as you do. We keep convencience, accessibility, and quality front of mind, so you can focus on getting and staying healthy.

What happens if I need to go to the hospital?

Zealthy works with local hospitals in your area to make sure you receive the care you need. If a hospital visit is needed, Zealthy will help connect you to your nearest facility.

What is the “Treat Me Now” option at Zealthy?

Our “Treat Me Now” feature allows you to promptly connect with a Zealthy healthcare provider by phone or video. Your provider will review your needs, meet with you, and prescribe any necessary treatments virtually – just like the doctor’s office, but without the long wait times.

Does Zealthy offer Urgent Care?

Absolutely. Receive medical attention for non-life-threatening pain, illnesses, or injuries through our “Treat Me Now” option, which promptly connects you to a healthcare professional by phone or video. For life-threatening emergencies, please visit your local emergency room or contact 911.

Who are the healthcare professionals at Zealthy?

We employ a wide-range of board-certified medical professionals – doctors (MD and DO), physician’s assistants, and nurse practitioners – to ensure that you receive the appropriate holistic treatment for your visit. Our providers see fewer patients than ordinary primary care providers each day, meaning they have more time to listen to your concerns and address your needs.

What should I expect from my care team at Zealthy?

With our patient-centered philosophy, we have the best interests of your health and care at heart. Zealthy provides you with the tools you need to conveniently access high-quality care, and our team members with the resources they require to provide you with the best care. This partnership between you, your healthcare provider, and the rest of the Zealthy care team means you always have a team advocating for your care every step of the way. And most importantly, your care team will always treat you as a whole person, not just symptoms that need treatment.

Is it legal to prescribe medication online?

Yes! We’re able to prescribe medication directly through our virtual visits. Depending on your needs, we’ll ask you to meet virtually with a healthcare provider or simply complete your request online. A healthcare provider will then review your results and prescribe any medications appropriate.

Is this a safe way to receive medical treatment?

Zealthy offers a secure and convenient alternative for many traditional healthcare needs. Our online services allow you to receive remote treatment, all while communicating with qualified medical professionals through secure communication channels.

Are Zealthy visits performed using video?

At Zealthy, we offer two convenient options for visits: video/phone consultations and healthcare requests. Video and phone visits allow patients to engage in real-time virtual appointments with healthcare providers, providing a personalized and interactive experience. This allows you to discuss your concerns, ask questions, and receive immediate feedback and guidance from the provider. Healthcare requests use our secure messaging portal to communicate with your provider.

Can I use any pharmacy for medication prescribed by a Zealthy provider?

Yes! You will be asked what pharmacy you prefer when you sign up for Zealthy, and can update this information any time in the Medication section of your secure Zealthy patient portal.

How do you select your providers?

We employ a rigorous vetting process when selecting our providers to ensure the highest standards of quality and expertise. Our screening procedure involves thorough evaluations of qualifications, medical credentials, and professional experience. By implementing such stringent criteria, we've created a team of exceptional healthcare professionals who are dedicated to delivering top-notch care and meeting the needs of our valued members.

Can I request a specific doctor?

Yes! You'll be able to review our list of healthcare providers when you create an appointment and select the option that best matches your needs and schedule.

Will the provider review my medical history before my visit?

Yes! When you complete your profile, your provider will receive your information and comprehensive medical history.

Does Zealthy replace my primary care provider?

As your first point of contact, your Zealthy primary care provider is here to advocate for you and advise on all of your healthcare needs. In order to ensure you receive the most comprehensive care available, we recommend finding an in-person practitioner that you can visit once a year to complete an annual physical and establish a baseline for your long-term care.

Can Zealthy handle emergency situations?

If you are experiencing a medical or mental health emergency, please contact 911.

Billing

How much does a visit cost?

Our initial visits cost $99 without insurance. Our psychiatric plan is for a limited time only $39 which includes an initial video/phone visit with a Zealthy psychiatric provider and, if prescribed, a FDA-approved Rx medication.

How much does medication cost?

Our coordination team can work with you to get your medication covered or provide different options. Our medication prices start as low as $10/month, ensuring you can receive affordable care at every step of your treatment.

Can I use my HSA/FSA funds?

Yes, we accept HSA/FSA funds as a form of payment. You can update your payment method here: https://app.getzealthy.com/patient-portal/profile?page=payment

Can I pay out of pocket?

Yes, just enter your credit/debit card information during our secure checkout process.

Does Zealthy accept Medicare or Medicaid?

We do not accept Medicare or Medicaid.

How do I update my payment information?

In your patient profile you can scroll to where it says “Payment Method”, select “Update”, and change it to your preferred form of payment.

Why do I have to upload a picture of my face or a government-issued ID?

Before we're able to provide prescription medication through a US-licensed telehealth physician, we're required by law to verify your identity. The most effective verification method is to submit a photo of your state-issued ID. Our physicians will be able to confirm if you are of legal age (over 18 years old) and the authorized individual purchasing the medication.

How do I cancel my account?

Although we would hate to see you go, we understand. You can manage your Zealthy membership through your profile in your secure member portal.

Prescriptions & Refills

What medications do you offer?

We want to provide the best care possible for your needs. Your provider will work with you to determine the best treatment plan, including any medications, for your individual circumstance.

Can I have medication delivered to my home?

Yes! Zealthy ensures your medication is sent to your home every month or quarter in discreet packaging.

I currently have my medication sent to a local pharmacy - can I change to at-home delivery using Zealthy?

Certainly! Please discuss with your provider about switching to receiving medications through GoGoMeds, our medication delivery partner, to deliver your medications to your home. You can also manage your refills through your patient profile.

Can I use my insurance to pay for prescriptions from Zealthy’s pharmacy delivery?

Our coordination team will work with you to get your medication covered.

Can I use any pharmacy?

Yes! We’ll send the prescription to your preferred local pharmacy, and can arrange for you to pick them up or for them to be delivered to you at home.

Do you prescribe controlled substances at Zealthy?

No. Our providers do not prescribe controlled substances at this time, but can refer to in person providers as appropriate.

How do I track a medication order that is being delivered to my home?

Zealthy will send tracking information along with your shipping confirmation. You can also view the status of your order in the Medications section of your secure Zealthy patient portal.

Clinical Services

How does erectile dysfunction care work at Zealthy?

For a limited time we are offering $20 off your first order. Zealthy offers a private online consultation and, if prescribed, discreet medication delivered straight to your doorstep. That means no embarrassing visits – ever. Treatment starts with a virtual consultation, where Zealthy will ask you about your symptoms, your medical history, and other basic information. After you submit your information, a healthcare provider will review your information and determine your eligibility for treatment. Once prescribed, we’ll ship prescribed medications discreetly to your doorstep.

How does hair loss treatment work at Zealthy?

For a limited time we are offering 50% off your first hair loss treatment order. There are lots of treatments for hair loss, let’s find the right one for you! Zealthy offers topical finasteride, oral finasteride, or minoxidil (the generic for Rogaine). Minoxidil stimulates hair regrowth and is best for new hair loss or mild to moderate balding. Finasteride blocks hormones that inhibit hair growth. Just start your visit for hair loss treatment then, upload images and fill out necessary medical information and you can get treatment sent right to your door via the Zealthy Pharmacy. For more information, visit here.

How does primary care work at Zealthy?

For a limited time we are offering the first 3 months free. Primary care at Zealthy is your first stop for any healthcare concern. In the event that you’re unable or do not want to visit an in-person primary care provider, we’re here to guide and support you. Our primary care providers are able to facilitate lab work, answer any of your concerns, and create a long-term health plan for you. Request a same or next day appointment with one of our board-certified healthcare providers and receive convenient, high-quality medical treatment without the hastle of visiting a doctor’s office. For more information, visit here.

How does cold or flu treatment work at Zealthy?

Knock out your next cold or flu before it interrupts your daily routines. Conveniently get treatment from your couch or bed by requesting a visit. Speak with a healthcare provider by video or phone, and request antibotics or other relief medications to your doorstep or local pharmacy.

How do I change my coach at Zealthy?

As a Zealthy member, we want you to have the best experience possible. Please email support@getzealthy.com and our team will work with you to change coaches.

How do I change my primary provider at Zealthy?

You can change your primary care provider by requesting a new appointment in your secure Zealthy patient portal.

How do I sign up for a new care program at Zealthy?

For a limited time we are offering the first 3 months free to become a Zealthy member. Currently, we are offering the first month for our weight loss program at $49. Learn more here. For a limited time we are offering 50% off your first hair loss treatment order. Learn more here. We’re offering members $20 off their first erectile dysfunction order. Learn more here. Our mental health program is currently 60% off for your first month. Learn more here. For a limited time we are offering $20 off your first order of birth control. Learn more here.

Labs & Testing

How do I upload my test/lab results?

Depending on your lab requests, you may be prompted to upload a test result during your intake questionnaire. If you’re inbetween appointments, please go to your secure Zealthy patient portal and select the prompt titled “Schedule lab work or upload recent labs.” Your provider will view your uploaded results and get back to you.

Where can I get my labs and testing done?

We can help you get testing done at Quest or LabCorp. If your provider requires you to get labs or testing done, we will help you locate the nearest testing facility.

What do my lab results mean?

Once Zealthy has received your lab results or you’ve uploaded your lab results, your Zealthy provider will review your report and provide an explanation of the results. In some cases, your provider may request a follow-up visit to review the results with you.

Can I use my insurance on lab tests?

Yes! You can absolutely use your insurance for lab testing.

How much do lab tests cost?

Zealthy partners with Quest and LabCorp to offer a wide range of tests to our members. If you have insurance coverage on file with Zealthy, your insurance will determine the cost of any lab work. If you do not have any insurance information on file, you can find the estimated cost of lab work on the Quest or LabCorp websites.

Does Zealthy offer STD testing?

Yes, Zealthy offers STD testing via our partnerships with Quest and LabCorp. You will need to go to the nearest Quest or LabCorp facility to complete testing, and your Zealthy provider will help you interpret the results and provide any needed care thereafter.

Is lab testing required?

No! It will be up to the discretion of your provider whether testing is required.

Appointments & Troubleshooting

How long are visits at Zealthy?

Standard visits at Zealthy will be 30 minutes. However, if you or your provider prefer, you may be eligible for visits of differing lengths, including 15 minutes, 45 minutes, and 1 hour. You may also be eligible for visits that do not require phone or video, and simply require you to complete clinically relevant questions for your provider to review.

How do I start my video visit?

You can start your visit in one of several ways. Simply join the Daily link sent to your email address on file with Zealthy (or to your phone if you’ve subscribed to SMS messages). Alternatively, sign into your secure Zealthy patient portal and select “Join visit” on the main page or click the link on the calendar invite sent to your personal calendar.

How do I get ready for my video visit?

To make the most out of your visit with a Zealthy healthcare professional, we recommend ensuring that all of your information is up to date in your patient profile, your paperwork has been completed, and any outstanding lab orders have been fulfilled. Please make yourself available at least 10 minutes prior to your scheduled appointment and test your WiFi connection (only applies to video visits).

What happens after I schedule a visit?

You will receive an appointment confirmation and the ability to add your scheduled visit to your calendar, but don’t worry, we will send you reminders before your appointment.

What type of notifications will I receive for my visit?

You will receive an appointment confirmation and also reminders if your appointment was scheduled in advance.

How long will it take for the doctor to start my video visit?

If your appointment does not begin at the scheduled time, please wait for your provider. They might be wrapping up a visit with another member and will start your visit soon. For scheduled visits, we recommend joining our virtual waiting room at least 5 minutes prior to your appointment time. For instant visits, please stay at your computer or keep your phone close at hand.