NEW FAQ

This FAQ is for Zealthy customers who made one time purchases of medication through Google Shopping.
- If you are looking for the FAQ for Zealthy's medication subscription programs you may find them here.
- If you are looking for the FAQ for Zealthy's weight loss membership subscription program you may find them here.

Overview

What is Zealthy?

Welcome to the future of healthcare! Zealthy helps address your weight loss medication needs by making it quick and easy to get weight loss medication through our website.

Who is Zealthy for?

Zealthy is designed for individuals seeking medically backed solutions for weight loss and related health conditions. Our services cater to those looking for safe, effective treatments such as GLP-1 medications (including semaglutide) to manage weight loss.

We focus on making healthcare accessible and convenient with online consultations, doctor-prescribed treatments, and home delivery—without the need for insurance or in-person visits. Zealthy is available in Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

What can I use Zealthy for?

Zealthy offers affordable treatments for a variety of conditions, including weight loss.

What are Zealthy's customer service hours?

Our team can be reached at (877)870-0323 anytime from Monday to Friday 9am-6pm ET and Saturday to Sunday 12pm-6pm ET. You can always message your care team through our unlimited messaging service.

Do I need to see a healthcare provider in person to use Zealthy?

No! Zealthy is entirely virtual.

How do I access my account?

After creating an account with Zealthy, you'll be able to access your account by signing in from your computer, phone, or the Zealthy app.

General Medical

What is Zealthy’s philosophy behind medical care?

Our goal is to remove the barriers that keep high-quality medical care out of reach. With the ability to request prescriptions or refills to your doorstep, you know that we take your health just as seriously as you do. We keep convenience, accessibility, and quality front of mind, so you can focus on getting and staying healthy.

Who are the healthcare professionals at Zealthy?

We employ a wide-range of board-certified medical professionals – doctors (MD and DO), physician’s assistants, and nurse practitioners.

Is it legal to prescribe medication online?

Yes! We’re able to prescribe medication directly through our virtual visits. Depending on your needs, we’ll ask you to meet virtually with a healthcare provider or simply complete your request online. A healthcare provider will then review your results and prescribe any medications appropriate.

Is this a safe way to receive medical treatment?

Zealthy offers a secure and convenient alternative for many traditional healthcare needs. Our online services allow you to receive treatment.

How do you select your providers?

We employ a rigorous vetting process when selecting our providers to ensure the highest standards of quality and expertise. Our screening procedure involves thorough evaluations of qualifications, medical credentials, and professional experience. By implementing such stringent criteria, we've created a team of exceptional healthcare professionals who are dedicated to delivering top-notch care and meeting the needs of our valued members.

Can Zealthy handle emergency situations?

If you are experiencing a medical or mental health emergency, please contact 911.

Billing

Can I use my HSA/FSA funds?

Yes, we accept HSA/FSA funds as a form of payment. You can update your payment method here: https://app.getzealthy.com/patient-portal/profile?page=payment

Can I pay out of pocket?

Yes, just enter your credit/debit card information during our secure checkout process.

Does Zealthy accept Medicare or Medicaid?

We do not accept Medicare or Medicaid.

How do I update my payment information?

In your patient profile you can scroll to where it says “Payment Method”, select “Update”, and change it to your preferred form of payment: https://app.getzealthy.com/patient-portal/profile?page=payment

Why do I have to upload a picture of my face or a government-issued ID?

Before we're able to provide prescription medication through a US-licensed telehealth physician, we're required by law to verify your identity. The most effective verification method is to submit a photo of your state-issued ID. Our physicians will be able to confirm if you are of legal age (over 18 years old) and the authorized individual purchasing the medication.

How do I cancel my account?

Although we would hate to see you go, we understand. You can manage your Zealthy membership through your profile in your secure member portal.

Prescriptions & Refills

Can I have medication delivered to my home?

Yes! Zealthy ensures your medication is sent to your home or preferred pharmacy.

I currently have my medication sent to a local pharmacy - can I change to at-home delivery using Zealthy?

Certainly! Please discuss with your provider about switching to receiving medications through GoGoMeds, our medication delivery partner, to deliver your medications to your home. You can also manage your refills through your patient profile.

Can I use my insurance to pay for prescriptions from Zealthy’s pharmacy delivery?

Yes.

Can I use any pharmacy?

Yes! We’ll send the prescription to your preferred local pharmacy, and can arrange for you to pick them up or for them to be delivered to you at home.

Do you prescribe controlled substances at Zealthy?

No. Our providers do not prescribe controlled substances at this time.

How do I track a medication order that is being delivered to my home?

Zealthy will send tracking information along with your shipping confirmation. You can also view the status of your order in the Medications section of your secure Zealthy patient portal.

FAQ - Google Shopping

Overview

General Medical

Billing

Prescriptions & Refills