Zealthy | FAQ

If you purchased weight loss medication on a one time basis through Google Shopping, please find the FAQ for one time weight loss medication purchases through Google Shopping here.
If you are a weight loss member or interested in a weight loss membership at Zealthy, use this link for weight loss specific FAQs: https://www.getzealthy.com/weight-loss-faq

Program Overview

What is Zealthy?

Welcome to the future of healthcare! Zealthy helps address all of your healthcare needs by combining a full suite of services into one high-quality provider. Consult primary care, request prescriptions, find specialty treatments, and more through our website (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

Who is Zealthy for?

Zealthy is designed for individuals seeking medically backed solutions for weight loss and related health conditions. Our services cater to those looking for safe, effective treatments such as GLP-1 medications (including semaglutide) to manage weight loss, as well as men and women seeking personalized healthcare options for conditions like hair loss, erectile dysfunction (ED), and more.

We focus on making healthcare accessible and convenient with online consultations, doctor-prescribed treatments, and home delivery—without the need for insurance or in-person visits. Whether you're looking to lose weight, improve hair health, or address other wellness concerns, Zealthy offers customized solutions for you. Zealthy is available in Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

What can I use Zealthy for?

Zealthy offers affordable treatments for a variety of conditions, including but not limited to primary care, cold or flu-like symptoms, birth control, hair loss, erectile dysfunction, weight loss, skincare and anxiety or depression (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How does Zealthy create a personalized treatment plan?

We start by gathering details about your health history, symptoms, and treatment preferences to build a comprehensive health profile. This information is used to create a personalized medical record, enabling your provider to deliver care tailored specifically to you.

With a variety of personalized treatments available, your provider will use your unique health profile to select the plan that best supports your needs and goals (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

What are Zealthy's customer service hours?

Our team can be reached at (877)870-0323 anytime from Monday to Friday 9am-6pm ET and Saturday to Sunday 12pm-6pm ET. You can always message your care team through our unlimited messaging service.

Do I need to see a healthcare provider in person to use Zealthy?

No! Zealthy is entirely virtual. In the event that a Zealthy healthcare provider requests labs to better treat you, Zealthy will help facilitate a visit to your nearest testing facility (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I access my account?

After creating an account with Zealthy, you'll be able to access your account, schedule appointments, review your appointment history, refill medications, and communicate with your providers by signing in from your computer, phone, or the Zealthy app (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How much does a Zealthy membership cost?

Our Zealthy weight loss program is only $39 (limited time). The typical program cost is $135/month. We’re offering a free provider review of birth control requests. We’re offering members $20 off their first erectile dysfunction order. Our mental health program is currently 60% off for your first month. Each intake form takes about 5 minutes. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis)

What does it cover?

Your Zealthy membership provides access to the tools and resources that you need to receive high-quality medical care, conveniently. Our weight loss program includes a personalized plan that may include GLP-1 medication and 1:1 coaching through unlimited messaging. Our mental health program is personalized to help you through 1:1 care from expert psychiatric providers and, may include, FDA-approved Rx treatments. As a member, you’ll be able to request same or next-day appointments, prescriptions or prescription refills, and doorstep delivery for your treatment options. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis)

Billing

How much does a visit cost?

Our initial visits cost $99 without insurance. Our psychiatric plan is for a limited time only $39 which includes an initial video/phone visit with a Zealthy psychiatric provider and, if prescribed, a FDA-approved Rx medication (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How much does medication cost?

Our coordination team can work with you to get your medication covered or provide different options. Our medication prices start as low as $10/month, ensuring you can receive affordable care at every step of your treatment (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

Can I use my HSA/FSA funds?

Yes, we accept HSA/FSA funds as a form of payment. You can update your payment method here: https://app.getzealthy.com/patient-portal/profile?page=payment

Can I pay out of pocket?

Yes, just enter your credit/debit card information during our secure checkout process.

Does Zealthy accept Medicare or Medicaid?

We do not accept Medicare or Medicaid.

How do I update my payment information?

In your patient profile you can scroll to where it says “Payment Method”, select “Update”, and change it to your preferred form of payment: https://app.getzealthy.com/patient-portal/profile?page=payment

Why do I have to upload a picture of my face or a government-issued ID?

Before we're able to provide prescription medication through a US-licensed telehealth physician, we're required by law to verify your identity. The most effective verification method is to submit a photo of your state-issued ID. Our physicians will be able to confirm if you are of legal age (over 18 years old) and the authorized individual purchasing the medication.

How do I cancel my account?

Although we would hate to see you go, we understand. You can manage your Zealthy membership through your profile in your secure member portal (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription / membership basis).

Prescriptions & Refills

What medications do you offer?

We want to provide the best care possible for your needs. Your provider will work with you to determine the best treatment plan, including any medications, for your individual circumstance. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

Can I have medication delivered to my home?

Yes! Zealthy ensures your medication is sent to your home every month or your preferred frequency in discreet packaging.

I currently have my medication sent to a local pharmacy - can I change to at-home delivery using Zealthy?

Certainly! Please discuss with your provider about switching to receiving medications through GoGoMeds, our medication delivery partner, to deliver your medications to your home. You can also manage your refills through your patient profile.

Can I use my insurance to pay for prescriptions from Zealthy’s pharmacy delivery?

Our coordination team will work with you to get your medication covered.

Can I use any pharmacy?

Yes! We’ll send the prescription to your preferred local pharmacy, and can arrange for you to pick them up or for them to be delivered to you at home.

Do you prescribe controlled substances at Zealthy?

No. Our providers do not prescribe controlled substances at this time, but can refer to in person providers as appropriate.

How do I track a medication order that is being delivered to my home?

Zealthy will send tracking information along with your shipping confirmation. You can also view the status of your order in the Medications section of your secure Zealthy patient portal.

Clinical Services

How does erectile dysfunction care work at Zealthy?

For a limited time we are offering $20 off your first order. Zealthy offers a private online consultation and, if prescribed, discreet medication delivered straight to your doorstep. That means no embarrassing visits – ever. Treatment starts with a virtual consultation, where Zealthy will ask you about your symptoms, your medical history, and other basic information. After you submit your information, a healthcare provider will review your information and determine your eligibility for treatment. Once prescribed, we’ll ship prescribed medications discreetly to your doorstep (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How does hair loss treatment work at Zealthy?

For a limited time we are offering 50% off your first hair loss treatment order. There are lots of treatments for hair loss, let’s find the right one for you! Zealthy offers topical finasteride, oral finasteride, or minoxidil (the generic for Rogaine). Minoxidil stimulates hair regrowth and is best for new hair loss or mild to moderate balding. Finasteride blocks hormones that inhibit hair growth. Just start your visit for hair loss treatment then, upload images and fill out necessary medical information and you can get treatment sent right to your door via the Zealthy Pharmacy. For more information, see here.

How does primary care work at Zealthy?

For a limited time we are offering the first 3 months free. Primary care at Zealthy is your first stop for any healthcare concern. In the event that you’re unable or do not want to visit an in-person primary care provider, we’re here to guide and support you. Our primary care providers are able to facilitate lab work, answer any of your concerns, and create a long-term health plan for you. Request a same or next day appointment with one of our board-certified healthcare providers and receive convenient, high-quality medical treatment without the hassle of visiting a doctor’s office (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis). For more information, see here.

How does cold or flu treatment work at Zealthy?

Knock out your next cold or flu before it interrupts your daily routines. Conveniently get treatment from your couch or bed by requesting a visit. Speak with a healthcare provider by video or phone, and request antibotics or other relief medications to your doorstep or local pharmacy (this does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I change my coach at Zealthy?

As a Zealthy member, we want you to have the best experience possible. Please email support@getzealthy.com and our team will work with you to change coaches. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I change my primary provider at Zealthy?

You can change your primary care provider by requesting a new appointment in your secure Zealthy patient portal. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I sign up for a new care program at Zealthy?

For a limited time we are offering the first 3 months free to become a Zealthy member. (This whole section does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

-Currently, we are offering the first month for our weight loss program at $39. Learn more here
‍-For a limited time we are offering 50% off your first hair loss treatment order. Learn more here
-We’re offering members $20 off their first erectile dysfunction order. Learn more here
‍-Our mental health program is currently 60% off for your first month. Learn more here
‍-For a limited time we are offering $20 off your first order of birth control. Learn more here

Labs & Testing

How do I upload my test/lab results?

Depending on your lab requests, you may be prompted to upload a test result during your intake questionnaire. If you’re inbetween appointments, please go to your secure Zealthy patient portal and select the prompt titled “Schedule lab work or upload recent labs.” Your provider will view your uploaded results and get back to you.

Where can I get my labs and testing done?

We can help you get testing done with Tasso. If your provider requires you to get labs or testing done, we will be able to ship a lab kit directly to your door. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How much do lab tests cost?

A lab kit from Tasso will cost $72.50 and will be shipped to your door. Once the test is complete, it will be mailed back to Tasso and the lab results will be automatically sent to our Care Team. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

What do my lab results mean?

Once Zealthy has received your lab results or you’ve uploaded your lab results, your Zealthy provider will review your report and provide an explanation of the results. In some cases, your provider may request a follow-up visit to review the results with you. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

Is lab testing required?

No! It will be up to the discretion of your provider whether testing is required. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

Appointments & Troubleshooting

How long are visits at Zealthy?

Standard visits at Zealthy will be 30 minutes. However, if you or your provider prefer, you may be eligible for visits of differing lengths, including 15 minutes, 45 minutes, and 1 hour. You may also be eligible for visits that do not require phone or video, and simply require you to complete clinically relevant questions for your provider to review. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I start my video visit?

You can start your visit in one of several ways. Simply join the Daily link sent to your email address on file with Zealthy (or to your phone if you’ve subscribed to SMS messages). Alternatively, sign into your secure Zealthy patient portal and select “Join visit” on the main page or click the link on the calendar invite sent to your personal calendar. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How do I get ready for my video visit?

To make the most out of your visit with a Zealthy healthcare professional, we recommend ensuring that all of your information is up to date in your patient profile, your paperwork has been completed, and any outstanding lab orders have been fulfilled. Please make yourself available at least 10 minutes prior to your scheduled appointment and test your WiFi connection (only applies to video visits). (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

What happens after I schedule a visit?

You will receive an appointment confirmation and the ability to add your scheduled visit to your calendar, but don’t worry, we will send you reminders before your appointment. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

What type of notifications will I receive for my visit?

You will receive an appointment confirmation and also reminders if your appointment was scheduled in advance. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).

How long will it take for the doctor to start my video visit?

If your appointment does not begin at the scheduled time, please wait for your provider. They might be wrapping up a visit with another member and will start your visit soon. For scheduled visits, we recommend joining our virtual waiting room at least 5 minutes prior to your appointment time. For instant visits, please stay at your computer or keep your phone close at hand. (This does not apply to Zealthy’s Google Shopping products, such as Wegovy, Ozempic, Mounjaro, Zepbound, Semaglutide, and Tirzepatide, which are offered on a non-subscription basis).